Human Centered Services
Providing government services that are tailored to meet human needs, requirements and preferences, and designed with customers' feedback in mind.
Fujairah Foundation for Region Development is committed to providing high-quality, distinguished services that earn customers' trust and satisfaction and proactively and innovatively exceed their expectations across all customer happiness channels, digital and non-digital, contributing to the vision of the UAE Government and the Foundation's own vision: “Leadership and development of the regions of the Emirate of Fujairah to improve quality of life and strengthen social cohesion.”
Providing government services that are tailored to meet human needs, requirements and preferences, and designed with customers' feedback in mind.
Providing proactive digital government services to suit future lifestyle.
Designing interconnected and integrated government services that request customer data only once.
Protecting the data shared among government entities to keep it safe and ensure customer privacy.
Providing government services through various, integrated and coordinated channels that cater to customer preferences through a unified government interface.
Providing bundles of seamless, interconnected and proactive services to the customer on time and before request, based on life events.
Listening to the customer's voice and ensuring transparency in the evaluation results.
Adjusting government fees to reduce costs and increase efficiency in government entities.
Together we raise the standard of our services
Customer Happiness Centre
600561110This document sets out the Foundation's customer segments and the characteristics of each, so services are designed around the needs of every group.