Question 1

How is the fee calculated?

Accepted Answer

By section (Male/Female) and customer type, times the number of days; the exact amount appears in the pricing summary.

Question 2

Does the service cost anything?

Accepted Answer

No — it is government-funded and free to the eligible citizen; the work is delivered in-kind by approved contractors.

Question 3

Is it free?

Accepted Answer

Yes — materials are funded by supplier contributions and then the FFRD budget.

Question 4

Who receives the money?

Accepted Answer

The landlord, not the applicant — a single annual cheque.

Question 5

Do I own the unit?

Accepted Answer

No — it is a temporary usufruct (right of use); the unit stays FFRD property.

Question 6

Who can register?

Accepted Answer

Any contractor holding a valid UAE trade license.

Question 7

Do I need to log in to complain?

Accepted Answer

No — the Suggestions & Complaints form is public.

Question 8

Do government entities pay?

Accepted Answer

No — government bookings are fee-exempt but go through review and require an official letter.

Question 9

Who can apply?

Accepted Answer

A Fujairah-registered citizen aged 21 or older who owns or legally occupies the home and has not benefited in the last 5 years.

Question 10

Who is eligible?

Accepted Answer

UAE nationals registered in (or born in) Fujairah.

Question 11

What is the maximum support?

Accepted Answer

Up to 12,000 AED per year.

Question 12

What do I pay?

Accepted Answer

Nothing for rent; only the FEWA electricity and water bills.

Question 13

When is my account active?

Accepted Answer

As soon as the registration fee payment completes.

Question 14

When will I hear back?

Accepted Answer

Within 5 working days; urgent complaints are targeted for resolution within 24 hours.

Question 15

Is the deposit refundable?

Accepted Answer

Yes — it is paid in cash to the guard and returned after the event if there is no damage.

Question 16

What is the funding limit?

Accepted Answer

Up to 80,000 AED for maintenance, 130,000 for additions, and 150,000 combined.

Question 17

How often can I get the same material?

Accepted Answer

Once every 2 years per material type.

Question 18

What income disqualifies me?

Accepted Answer

A household monthly income above 15,000 AED.

Question 19

How many times can I benefit?

Accepted Answer

Once per lifetime, even if you later return the unit.

Question 20

What does registration cost?

Accepted Answer

A registration fee plus 5% VAT and a gateway fee; the exact current amount is shown on the secure payment page (indicative base around 1,050 AED).

Question 21

Can I attach a file?

Accepted Answer

Yes, a file attachment is optional.

Question 22

Can I change my booking date?

Accepted Answer

Yes, free of charge 24 hours or more before the event.

Question 23

What documents are needed for an emergency?

Accepted Answer

Damage photos and a Civil Defense report, plus the standard documents.

Question 24

When do I need a building permit?

Accepted Answer

For blocks and cement, and for block quantities above the threshold (1,000 by default).

Question 25

If rejected, when can I re-apply?

Accepted Answer

After 2 years from the rejection date.

Question 26

What is needed to return the unit?

Accepted Answer

A FEWA clearance certificate showing no outstanding balance.

Question 27

Do I need to renew?

Accepted Answer

Yes, annually, to keep access to tenders (indicative around 500 AED).

Question 28

What complaint categories can I choose?

Accepted Answer

Service Delay, Staff Behavior, Service Quality, Facility, Digital Services, or Other.

Question 29

When do I get a refund after cancelling?

Accepted Answer

Within 7 to 14 business days; gateway fees are non-refundable.

Question 30

How long does it take?

Accepted Answer

Standard cases 5 to 10 working days to a committee decision; emergencies within 24 hours.

Question 31

Are interlocking tiles always covered?

Accepted Answer

Only for new installation on a completed residence, not for replacement or external areas.

Question 32

What format must documents be?

Accepted Answer

PDF only.

Question 33

Are emergencies prioritized?

Accepted Answer

Yes — collapse, disaster, and fire cases are expedited.

Question 34

What documents do I upload?

Accepted Answer

Trade license, workers list, company profile, and engineer ID (PDF or image, up to 20 MB each).

Frequently Asked Questions

Frequently Asked Questions