Privacy Policy

Personal Data We Collect

We collect the following personal data when you register and use our services:

• Emirates ID number and associated identity information
• Full name (Arabic and English)
• Email address and phone number
• Gender, date of birth, and nationality
• Property and housing information (for maintenance and housing services)
• Family composition data (for eligibility assessment)
• Documents you upload to support your applications (such as Emirates ID copies, family book, title deeds, lease contracts, and site photographs)
• Sign-in and identity details we receive from UAE PASS when you authenticate
• Messages and voice input you provide when you use the smart assistant

Purpose of Data Collection

Your personal data is collected and processed for the following purposes:

• Processing government service applications (housing maintenance, building materials, rental support, temporary housing)
• Managing majlis venue bookings and payments
• Verifying identity and eligibility for government services
• Communicating service updates, approvals, and notifications
• Conducting surveys and processing citizen feedback
• Generating anonymized statistical reports for service improvement
• Operating the smart assistant and voice features to answer your questions and guide you through services
• Providing authorized staff with AI-assisted advisory summaries that support — but do not replace — human review of applications

Legal Basis for Processing

We process your personal data based on:

• Government mandate: As a government entity established under Local Law No. 1 of 2010, FFRD is authorized to collect data necessary for delivering public services
• Consent: For optional services such as surveys and newsletter subscriptions
• Legitimate interest: For platform security, fraud prevention, and service improvement

Data Sharing

Your personal data may be shared with:

• Relevant UAE government entities (ICP, Municipality, FEWA) for eligibility verification
• Payment processors for secure transaction processing
• Authorized FFRD staff for application review and service delivery
• UAE PASS, the national digital identity service, for secure sign-in and identity verification
• Approved messaging providers to deliver SMS notifications to your registered phone number

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Your Rights

Under the UAE PDPL, you have the right to:

• Access your personal data held by FFRD
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Restrict processing of your data
• Data portability — receive your data in a structured format
• Object to processing of your data
• Withdraw consent at any time for consent-based processing

Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Role-based access control with audit logging
• Regular security assessments and vulnerability scanning
• Secure authentication with HttpOnly cookies
• Row-level security in the database

Data Retention

Personal data is retained for the duration required to fulfill service obligations and comply with government record-keeping requirements. Application records are retained for a minimum of 5 years after service completion. You may request deletion of non-essential data at any time.

Cookies

Our platform uses essential cookies for authentication and session management. For details about cookies and how to manage preferences, see the cookie consent options available on this site.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.